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Real-time product monitoring & diagnostics

Product, monitored & diagnosed.


Most challenging part for machine OEM & service provider for the field service businesses is ensuring the equipment uptime. Smart sensor connected field product & Remote monitoring application reduces the field visit time by real-time monitoring of field product health condition remotely. Configurable anomaly event detection and real-time alerts helps to service team for better service assistance to customer.


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    Remote Field service monitoring experience.

    Power of smart connected devices, field product health condition can be monitored remotely. Configurable monitoring parameters and KPI’s for quicker field insights.
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    Increased First time fix rate.

    Configurable threshold limit for each monitoring parameters provides the real-time alerts on anomaly conditions to field service team. This real-time product specific anomaly insights helps to get the job done with right technician, with the right skills, with the right parts to the field for repair.
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    Remote Access and control.

    Remote access for visual inspection, firmware code, product control system configuration, false and alerts viewing.
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    Automated service ticketing.

    Real-time issue diagnostics and initiate automated service request with detailed error diagnostics reports to service team for work order creation.

    Benefits.


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    Reduced field service visit and travel cost.
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    Increased first time right.
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    Better customer experience.

    How it works.


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    Configure.

    Configure the smart sensor device with field product. Field data configurable tool helps to assign the each datasets specific to each monitoring parameters.
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    Visualize.

    Visualize the field product critical operation parameters and machine health & warranty status.
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    Analyze.

    Configurable threshold limit to governance the critical limit of each parameters and diagnose the failure.
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    Notfiy.

    Real-time error diagnostics triggers the alerts to service team with error details.

    Install, customize, and make it yours.


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