Real-time product monitoring & diagnostics
Product, monitored & diagnosed.
Most challenging part for machine OEM & service provider for the field service businesses is ensuring the equipment uptime. Smart sensor connected field product & Remote monitoring application reduces the field visit time by real-time monitoring of field product health condition remotely. Configurable anomaly event detection and real-time alerts helps to service team for better service assistance to customer.
Remote Field service monitoring experience.
Power of smart connected devices, field product health condition can be monitored remotely. Configurable monitoring parameters and KPI’s for quicker field insights.
Increased First time fix rate.
Configurable threshold limit for each monitoring parameters provides the real-time alerts on anomaly conditions to field service team. This real-time product specific anomaly insights helps to get the job done with right technician, with the right skills, with the right parts to the field for repair.
Remote Access and control.
Remote access for visual inspection, firmware code, product control system configuration, false and alerts viewing.
Automated service ticketing.
Real-time issue diagnostics and initiate automated service request with detailed error diagnostics reports to service team for work order creation.