Most challenging part for machine OEM & service provider for the field service businesses is ensuring the equipment uptime. Smart sensor connected field product & Remote monitoring application reduces the field visit time by real-time monitoring of field product health condition remotely. Configurable anomaly event detection and real-time alerts helps to service team for better service assistance to customer.
Power of smart connected devices, field product health condition can be monitored remotely. Configurable monitoring parameters and KPI’s for quicker field insights.
Increased First time fix rate.
Configurable threshold limit for each monitoring parameters provides the real-time alerts on anomaly conditions to field service team. This real-time product specific anomaly insights helps to get the job done with right technician, with the right skills, with the right parts to the field for repair.
Remote Access and control.
Remote access for visual inspection, firmware code, product control system configuration, false and alerts viewing.
Automated service ticketing.
Real-time issue diagnostics and initiate automated service request with detailed error diagnostics reports to service team for work order creation.
Reduced field service visit and travel cost.
Increased first time right.
Better customer experience.
How it works.
Configure the smart sensor device with field product. Field data configurable tool helps to assign the each datasets specific to each monitoring parameters.
Visualize the field product critical operation parameters and machine health & warranty status.
Configurable threshold limit to governance the critical limit of each parameters and diagnose the failure.
Real-time error diagnostics triggers the alerts to service team with error details.