Intelligent product service system (RCA + CAPA)
Product service system, made intelligent.
Lack of visibility in monitoring changes in your customer’s equipment and tracking of individual customer service status is difficult to service team. Our intelligent product service system links with your smart connected products raise the automated tickets on each anomaly conditions with detailed information. Ticketing system with RCA & CAPA analysis used to track each service failures and record the root causes for better service history transparency .
Track and optimize the service delivery.
Digital Service ticketing system to track and update the status of each man & machine-initiated service request.
Data driven decision making.
With the help of combined data, Knowledge of multiple service failures and resolution procedure, Reports to make informed decision.
Remedial measures & control.
RCA & CAPA analysis used to track each service failures and record the root causes for better service history transparency.
Multi-channel access.
Friendly application have flexible access to multiple service supports like self-service, customer care centre, remote field technician assistance, etc.,
Benefits.
Reduced field product downtime.
Faster maintenance response and resolution.
Improved field service efficiency.
How it works.
Configure.
Configure type of anomaly event and condition to raise ticket and assign user for each tasks.
Visualize.
Visualize the list of automated tickets raised from the connected field product and view the detailed error reports.
Analyze.
Analyze the root cause of the failure and record the corrective action & preventive actions for future service record.
Notfiy.
Alerts to service team on overdue and aging of tickets.
