Community Platforms manage the process of creating and maintaining a space for productive discussion among community members. Mature communities deliver business value in a variety of ways. They increase engagement, address support issues and pain points, measure satisfaction, and build stronger relationships. Platforms may support external communities, internal communities, or both. These benefits apply to both customer and employee communities.
Enable your users to discuss and connect under your brand. Users can explore, follow, ask questions, start discussions, up vote, comment, and share multiple types of content.
Right Answer from Right People.
When asking or reading questions, request an answer from the most relevant people. AI based platform suggests the most relevant people to ask from based on your question and notifies them of your request.
Drive engagement with leader board through gamification. Incentivize and give credit to your community advocates by giving them points and badges.
Everything you need.
This cloud based solution allows easy to configure social features, multiple content types, Analytics, User management, activity feed, custom design, notifications etc.
Increased customer support and social customer service.
Improved social collaboration.
Quick turnaround for complex problems.
How it works.
On board different user groups in the community platform so that they can start the discussion on different organizational topics, Post / answer queries based on category.
Post multiple queries, give answers to posted queries, write article and start the discussion on the article, engage with multiple user groups within and outside the organization.
Manage the usage of the community platform with strong analytics and continuously improve the platform.